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Knowledge Hub · Your rights · Documentation · 3 min read

The ‘We Owe’ document

If they promised to fix a scratch or add tint, it doesn’t exist unless it’s on this form. How to fill it out.

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Every dealership has a ‘We Owe’ (sometimes ‘Due Bill’) form. Anything the salesperson promised that is not done at delivery goes on it: the second key, the touch-up, the all-weather mats, the scheduled service, the tint. If it is not on the We Owe with a signature from a manager, it was never promised.

Fill it in with specifics (‘repair scratch on right rear door, paint to match’, not ‘fix scratch’), a date to complete, and get a copy before you sign the contract. Verbal promises evaporate the moment the deal is funded.

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0 more paragraphs: the specific numbers, the words to use and what to do next.

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More on your rights

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Can I return the car?

The myth of the ‘3-day return policy’ and what legally binds you once you drive off the lot. 4 min · preview

‘Spot delivery’ and yo-yo financing

What to do when the dealer calls a week later saying financing fell through and you need to sign a new contract. 5 min · preview

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