1. Introduction
FMYCAR ("we," "us," or "our") is committed to protecting your privacy. This policy explains how we collect, use, and protect your information when you use our website https://fmycar.com or associated services. By using our services, you consent to the practices described in this policy.
2. Information We Collect
- Identifiers such as name, email, phone number, and IP address
- Vehicle information, trade-in details, and preferences
- SMS opt-in status and message logs
- Device/browser data, cookies, and browsing behavior
- Inferences from analytics and customer profiles
3. SMS Messaging Privacy
TEXT MESSAGING COMPLIANCE
When you opt in to receive SMS/MMS messages from FMYCAR, we store your phone number, timestamp, opt-in status, and message logs for compliance and support purposes.
Use of Data: Only for delivering transactional or promotional messages as described in our Terms & Conditions.
Protection: We never sell, rent, or share opt-in data for third-party marketing. Messaging data is shared only with our delivery vendors like Twilio or Bandwidth for service functionality.
Opt-Out: You may opt out by replying STOP. We will confirm your removal and retain the request for compliance.
4. How We Use Your Information
- To operate and improve our services
- To provide customer support and order updates
- To send marketing and service-related communications (if opted-in)
- To comply with laws and enforce legal agreements
6. Security
We implement appropriate technical and organizational safeguards to protect your data from loss, misuse, and unauthorized access.
7. Data Retention
We retain personal data only as long as necessary for service delivery, legal obligations, and compliance auditing—typically up to 5 years for SMS consent logs.
8. Your Rights
- Request access to or deletion of your personal information
- Opt-out of marketing messages at any time
- Request correction or portability of data
To exercise your rights, contact us below. We may need to verify your identity before completing your request.
9. Contact Us
Email: [email protected]
Phone: +1 970-436-9227