Refunds & cancellations

When FMYCAR refunds a Deal Review or a Full Concierge, how monthly listing plans cancel, and how to ask.

Last updated: November 4, 2026

Deal Review ($249, one-time)

Full refund if you ask before you upload any documents, or if we cannot review what you uploaded (for example, it is unreadable or is not a vehicle deal) and you choose not to re-upload. Once a human reviewer has returned your report, the fee is earned and is not refunded; the report is what you paid for, including when it says the deal is clean. If you believe a report missed something, email us within 7 days and a reviewer looks again at no charge.

Full Concierge ($499, one-time)

Full refund if, on the first call, we tell you we cannot help with your situation, or if you cancel before that call. After work has started, we refund the fee minus any Deal Review already returned ($249). Once your case is marked complete, the fee is earned.

Monthly listing plans (private sellers and dealerships)

Cancel any time from your account (app.fmycar.com for private sellers; the dealer app for dealerships) or by email before the next renewal, and the next charge will not run. Monthly fees already charged are not prorated or refunded. Marking a vehicle sold does not cancel a plan.

Duplicate or mistaken charges

Charged twice, or charged for something you did not buy? Email us and we refund the duplicate in full.

How to ask

Email Contact@Fmycar.com from the address on your account with the product and the date, or call +1 (970) 436-9227. Refunds go back to the original card, usually within 5–10 business days depending on your bank.